Refund & Payment Policy

Last updated: 10 February 2026

This Refund & Payment Policy explains how payments and refunds are handled on GetCompletion.

By making a payment on the Platform, you agree to this Policy.

1. Payments

• Payments on GetCompletion are charged solely for the publication and visibility of listings on the Platform.
• Fees are not related to:
• the success of a listing
• completion of any transaction
• sale, rental, or profitability of a property
• GetCompletion does not charge commissions or success-based fees.

2. No Refunds After Listing Is Posted

Once a listing has been published on the Platform:

No refunds will be issued.

This applies regardless of:

• whether the property is sold or rented
• whether enquiries are received
• whether a transaction is completed
• changes in user circumstances

The service is considered delivered once the listing becomes publicly visible.

3. Exceptions

Refunds may only be issued if:

• required by applicable law, or
• a payment was made in error due to a technical issue confirmed by GetCompletion.

Any such requests will be reviewed on a case-by-case basis.

4. Failed or Duplicate Payments

If you believe you were charged incorrectly or experienced a duplicate payment, please contact us at:

support@getcompletion.co.uk

5. Contact

For questions regarding payments or this Policy, please contact:

Email: support@getcompletion.co.uk